Delivery and Logistics Policy

I. Delivery Service Description

II. Delivery Scope

III. Delivery Methods and Partners

1. Small - sized Lighting Products: Usually, we choose well - known international express service providers such as DHL and FedEx for delivery. This method is relatively fast, generally taking 3 - 5 working days to deliver (counting from the date of dispatch, the same below). It can provide relatively accurate logistics tracking information, allowing you to keep track of the package's status at any time.
2. Medium - sized and Large - sized Lighting Products: Considering their size and weight, we mainly cooperate with professional international freight forwarders and logistics companies, and ship the products by sea or air. Sea freight is relatively inexpensive, but the transportation time is longer, approximately 20 - 30 days. Air freight is faster, taking about 7 - 10 working days to arrive. The specific transportation time may fluctuate due to factors such as the destination and peak logistics seasons.

IV. Order Processing Time

1. Under normal circumstances, we will start processing your order within 1 - 2 working days after receiving your order and confirming successful payment. For customized lighting products, the processing time may be extended to 5 - 7 working days because customized products require additional production time.
2. During the order processing period, we will carefully inspect the quality and integrity of the products to ensure that the products sent to you meet high - quality standards.

V. Estimated Delivery Time

1. International Express (Small - sized Lighting Products): As mentioned above, it is expected to be delivered within 3 - 5 working days. However, during peak logistics seasons (such as holidays and promotional periods), the delivery time may be extended by 3 - 5 working days.
2. Sea Freight (Medium - sized and Large - sized Lighting Products): The transportation time is about 20 - 30 days. Adding the customs clearance time at the port of destination and the final delivery time, the overall delivery is expected to be completed within 23 - 35 days. The customs clearance process may be delayed due to factors such as customs inspections and document issues.
3. Air Freight (Medium - sized and Large - sized Lighting Products): The transportation time is approximately 7 - 10 working days. Adding the customs clearance and delivery time, it is expected to be delivered within 10 - 15 working days. Similarly, the customs clearance process may affect the actual delivery time.

VI. Logistics Tracking

1. Once your order is dispatched, we will send you a shipping notification via the email address you provided when placing the order. The notification will include the logistics tracking number and a query link. You can use this number to check the real - time logistics status of the package on the official website of the corresponding logistics company or on the order tracking page of our website.
2. If any abnormal situations are found during the logistics tracking process (such as long - term unupdated logistics information, package detention, etc.), please contact our customer service team in a timely manner (email: daiwei@taaba.com). We will assist you in communicating with the logistics company to solve the problem.

VII. Delivery Fees

1. Small - sized Lighting Products: The delivery fees are calculated based on the weight, volume of the product, and the destination. During the order - placing process, the system will automatically calculate and display the corresponding delivery fees according to the shipping address you filled in.
2. Medium - sized and Large - sized Lighting Products: The calculation of sea and air freight fees is relatively complex, taking into account factors such as the weight, volume, transportation distance of the product, and the transportation method. You can obtain a rough freight estimate on the product page or by contacting our customer service. During some promotional activities, free shipping may be provided. Please refer to the activity rules for details.

VIII. Handling of Special Situations

1. Incorrect or Changed Address: If you find that the shipping address is incorrect or needs to be changed after placing an order, please contact our customer service team as soon as possible. If the order has not been dispatched yet, we will assist you in modifying the address. If the order has been dispatched, we will try to communicate with the logistics company to change the delivery address, but additional fees may be incurred, which shall be borne by you.
2. Unclaimed or Refused Packages: If the package is unclaimed or refused due to the recipient's reasons, after the package is returned, we will deduct the corresponding round - trip freight and possible storage fees, and then process a refund for you. If the package cannot be returned, we will not be liable for the relevant losses.
3. Natural Disasters and Force Majeure: In case of delivery delays or package losses caused by force majeure factors such as natural disasters, wars, strikes, and customs policy adjustments, we will negotiate solutions with you to minimize your losses, but we will not assume direct responsibility.